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Terms of Service and Refund Policy

1. The service

BookLocalWork provides subscription software for local service businesses: a customer quote link, a mobile job management app for owners and crews, and, depending on your plan, invoicing tools, finance and timesheet tools, and an optional hosted website. The subscriber ("you") is the business that signs up, and you are responsible for the people you give access to.

2. Billing and automatic renewal

• All plans are recurring subscriptions billed automatically to your card on file, monthly or annually according to the plan you chose at checkout. Because billing is automatic, there are no late payments and no invoices for you to remember.
• We email you a reminder approximately 3 days before every renewal charge. The reminder states the amount and the date so no charge ever surprises you.
• On annual plans we also email you about 45 days before the renewal date, well ahead of the deadline to cancel. That notice states the renewal date, the amount that will be charged, and how to cancel or change the plan before it renews.
• Prices are stated at checkout. If we ever change the price of your plan, we will give you at least 30 days notice by email before the new price applies, and you may cancel before it takes effect.
• If a charge fails, we email you and Stripe retries automatically. If payment cannot be collected after retries, your account is paused until the card is updated.
• Payments are processed by Stripe. We never see or store your card number.

3. Cancellation and refunds

• You can cancel yourself at any time, in the app: click the ⚙️ gear, then Manage billing, then cancel. You can also cancel by emailing [email protected].
• Cancellation takes effect at the end of your current paid period. You keep full access until then, and your card is not charged again.
• Payments already made are not refunded, in whole or in part, except where required by law; cancelling simply stops future charges.

4. Your data

• Your customers, jobs, photos, invoices, and notes are your business records. We host them for you; we do not sell them or use them for advertising.
• You can request an export of your data at any time by emailing us.
• After a subscription ends we keep your data for 90 days in case you return, then delete it.

5. Your customers' information, and our role

When your customers send you a job request, or when you load your customer list into the app, you are handing us personal information about other people. In privacy law terms you are the business and we are your service provider. This section is the contract that role requires, and it binds us whichever state your customers live in.

• We process that information only to provide the service to you, and only for the business purposes set out in these terms.
• We do not sell it and we do not share it for advertising, cross-context behavioural or otherwise. We will not do so in future either.
• We do not keep, use or disclose it for any purpose other than running the service for you, and never outside our relationship with you.
• We do not combine it with personal information we receive from anyone else, except where the law permits a service provider to do so.
• We use sub-processors to run the service, and they are bound by these same restrictions. They are named in our privacy policy: Cloudflare for hosting and storage, Google Workspace for email, Stripe for payments, and Anthropic for the optional AI features, which send job and customer details only when you ask for an AI answer.
• Everyone who works on the service is bound by these same restrictions.
• If we ever cannot meet these obligations, we will tell you.
• You may take reasonable steps to confirm we are handling the information as described, and to stop and put right any unauthorised use.
• If one of your customers asks you to see, correct or delete their information, tell us and we will help you answer them, including deleting it from our systems.

Our own privacy policy, covering everyone who uses these sites, is at /info/privacy.

6. Acceptable use

Use the service for lawful business purposes. Do not attempt to break, overload, or reverse engineer the service, and do not use it to send spam. We may suspend accounts that abuse the service or other people.

7. Service and liability

We work to keep the service fast and available, but it is provided "as is" and no software is perfect. To the fullest extent permitted by law, our total liability for any claim related to the service is limited to the subscription fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, or for the work your business performs for its customers.

8. Changes and governing law

We may update these terms; material changes will be emailed to you in advance. These terms are governed by the laws of the State of Florida, USA. If any part is found unenforceable, the rest stands.

9. Contact

SMCI Media, LLC · [email protected]
c/o Florida Registered Agent LLC, 7901 4th St N STE 300, St. Petersburg, FL 33702